Our goal is to process the gap waiver loss as quickly as possible. In order to do so, copies of ALL DOCUMENTS LISTED BELOW must be submitted to our office within the required time referenced on the gap waiver.
Please note: It is the responsibility of the customer to make sure all documents are filed timely. Once you have submitted the documentation, please allow five (5) to seven (7) business days for the file to be updated.
Listed below are the documents required:
From the Original Selling Dealership:
1. Loan/Lease Agreement/ Retail Installment Contract
This is usually a legal sized document (8½x 14). The loan agreement shows the itemization of the amount financed and terms of the loan/lease.
2. Buyers order/ Vehicle Invoice
The buyer’s order or vehicle invoice will list additional information not provided on the loan, including the mileage at the time of purchase and any additional options in the vehicle.
3. Extended Service Warranty, Credit Life or Disability Contracts
This will include any additional contracts purchased from the dealership with the purchase of the vehicle.
4. Refund amounts for any warranties or cancellable items
Please cancel any of the following add-on policies purchased with your vehicle:
Service Contracts/Extended warranties
Credit Life Insurance
Tire/Wheel/ Road Hazard
DO NOT CANCEL YOUR GAP POLICY. THIS WILL BE DONE BY CLASSIC
WHEN YOUR FILE IS COMPLETE
After canceling these contracts with the dealership, please have the dealership fax a copy of the refund check or the amount to be refunded on company letterhead to Classic Claims Department: 813-855-8325.
5. Gap Waiver
This is your Classic Gap waiver. Please include a copy of the front and back of your Gap Waiver.
From the Lender:
6. Detailed Payment History
This is a detailed summary of all payments made to the assignee. The payment history is mandatory even if NO payments were scheduled to be made before the date of loss.
From the Insurance Company:
7. Police Report/ Fire Report
If a police report was filed, this is mandatory. If a police report is not obtainable, please provide a written statement along with verification of the type of loss from the insurer. Also include the fire report/recovery if applicable. Statement of Loss click here. Statement of Use click here.
8. Insurance Settlement Check
Please obtain a photocopy or computer screen printout from the insurance company. The check can also be listed on the detailed payment history.
PLEASE MAKE SURE YOUR SETTLEMENT OFFER FROM THE INSURANCE COMPANY IS A FAIR MARKET VALUE FOR A REPLACEMENT VEHICLE. IF YOU ARE UNSURE OF THE VALUE OF YOUR VEHICLE PRIOR TO THE TOTAL LOSS, PLEASE CONTACT OUR CLAIMS DEPARTMENT. WE WILL BE HAPPY TO ASSIST YOU WITH THIS INFORMATION.
9. Vehicle Valuation Report
This is normally an Autosource Valuation containing summary details of the loss vehicle, comparisons, and estimates. NADA and Kelly Blue Book are also used.
10. Settlement Breakdown
This is a breakdown of the settlement check. It will list ACV, taxes, deductible, prior damage, salvage, and any other fees determining the settlement value.
11. Insurance Declarations Page
This is a copy of the insurance policy active as of the date of loss. It details the vehicle and coverage afforded on the policy. This is not needed if the responsible insurance company is a 3rd party.
***Please note: If you did not have any insurance at the time of loss you will be required to supply an appraisal to determine the vehicle’s value.
Please mail, fax, or email ALL loss documents to the office listed below:
Attn: Claims Dept.
106 State Street East
Oldsmar, FL 34677
* Due to size restraints, we cannot accept attachments over 10MB. Please submit documents accordingly.
The Classic Claims department is available to take calls Monday-Friday 9am to 5pm EST.