Preparing for an enhanced portal experience

Customers: Until May 12, 2025 continue to use our current claims portal by clicking here: Customer Portal

After May 12, 2025 you will be directed to a new claims portal.  The new portal can be accessed through the hot button on our website, www.classictrak.com.

Your Guide to What’s Ahead

For existing claims and new claims, a new account must be created beginning May 12, 2025. It is imperative that the information you enter to create your account is the same information listed on your GAP waiver. 

In an effort to make this process as smooth as possible, please refer to this user guide that provides the process step by step. GAP Claims Portal User Guide

Required information to create a new account:

• • The GAP waiver number (usually in the upper right corner)
  • The first and last name exactly as it appears on the GAP waiver

Once the contract is located, there will be a couple of other verification questions that must be answered before the account can be verified.

During the process of creating an account, an email verification will be sent. The email address must be verified prior to completing the claim creation process.