About Us

Agent Connect
Dealer Login
Claim Center

An Unwavering Commitment to World-Class Customer Service

  • At Classic, an expertly trained staff ensures an exceptional experience for each and every stakeholder –– customer, dealership, and agent.

Our Founders

Norman J. Ferenz

Norman J. Ferenz

Norman J. Ferenz was born and raised in Cleveland, Ohio. He graduated from Ohio University in 1964 with a Bachelors degree in Business Management. From there he completed a tour as Captain with the Army Airborne Rangers in 1967. Following his service to our country, he embarked upon his career in the automotive industry.

Norman began his sales career in 1967 in Cleveland at the Sales Promotion Company, a direct mail company serving the new car dealer.

In 1972, he became a Sales Manager for Protective Chemicals, Inc., and then in 1975 the National Sales Manager for Bodyguard Rustproofing Company. Both companies manufactured and marketed protective chemicals (rustproofing, paint sealant and fabric protection) to new car dealers.

In 1979, Norman formed his own company, Ferenz & Associates, Inc. in Cleveland, Ohio. As President, he began reaching out to new and used car dealerships marketing extended service contracts, credit life/disability insurance and protective chemicals.

In 1984, Norman & Company was incorporated in Cleveland, Ohio and was relocated to Clearwater, Florida in 1987 where the Classic line was created, initially to market a single GAP product. Since that time, it has expanded to incorporate over 15 different automobile related products and a proprietary reinsurance line. Norman & Company, Inc. markets its products outside of Florida through a network of several hundred independent agents.

Gerald E. Davis

Gerald E. Davis

Gerald (Jerry) E. Davis was born and raised in Cleveland, Ohio. After completing a six-year tour in the Army in 1968, he graduated from the American Institute of Banking. While working for National City Bank, he earned a Bachelors degree in Business Management from Kent State University in 1970.

Jerry began his career in the automobile industry in 1975 with Audiovox Corporation, a distribution company marketing automobile sound systems and equipment to new car dealerships. He was soon promoted to Vice President of Audiovox Florida and moved to Tampa, Florida in 1979.

In 1985, Jerry became Vice President of Marketing for United Service Protection Inc., a vehicle service contract company. He traveled nationally serving dealers established through dealer group networks.

In 1988, Jerry became President of his own corporation, Jerry Davis & Associates. Jerry Davis & Associates was a general agency marketing insurance related products to new and used car dealerships.

In 1991, Jerry Davis became Vice President of Norman & Company, Inc. and helped to create the Classic product line, initially to market a single GAP product, but was expanded to carry over 15 different automobile related products and a proprietary reinsurance program. Norman & Company, Inc. markets its products outside of Florida through a network of several hundred independent agents.

 

A leadership team that boasts over 120 years of combined experience in the automotive industry means innovative products pioneered and reinvented for the current trends in the automotive field. 


History & Philosophy

When Norman & Company, Inc. was formed in 1984, the founders recognized the need for a strong customer service-oriented organization that combined hard work and dedication for the benefit of stakeholders at all levels: consumers, dealerships, and independent agents throughout the U.S. In 1991 Norman & Company began developing their Classic proprietary labeled product line, which includes GAP, Theft & Appearance protection and set the stage for what it is today: an industry-leading third party administrator.

Classic Administration Systems, known as CAS, was created in 2018 as a third party administrator to focus on ancillary products such as: Tire & Wheel, Bundle, Key/Remote and Maintenance programs that are currently being marketed as vehicle service contracts.

Throughout the years Norman & Company has created and maintained a world-class customer service team that exceeds expectations on each and every consumer, dealership, or agent interaction. Our staff is expertly trained to recognize opportunities to provide superior service and an exceptional experience to each and every stakeholder - customer, dealership, and agent.

With a leadership team that boasts over 120 years combined experience in the automotive industry, and products that are pioneered and reinvented for the current trends in the automotive field, Norman & Company provides superior products that provide protection and real benefits for today’s consumer.

Our experience has enabled us to become and remain an industry leader thanks to our fast and efficient claims processing. We continue to seek out relationships and partners that catapult us to the top of the list of service providers.

SINCE 1984

Since its incorporation, Norman & Company, Inc. has grown and evolved into a leading Third Party Administration company in the automotive industry.

our mission

Provide innovative products with superior customer service.

awards & RECOGNITION

Our dedication to providing superior products and services has allowed us to achieve several awards from our business and community partners.

Our Leadership Team

Each member of our leadership team and every staff member is fully dedicated to providing agents, dealers, and consumers with the most extraordinary experience in the industry.

<p style="text-align:center"><b><font size="4">Jennifer Holcomb</font></b></p>

Jennifer Holcomb

Vice President of Operations

Jennifer’s top priority is to ensure that all the departments are working efficiently to process business, claims and cancellations to get the quickest turnaround time yet provide the best service. Jennifer also stays up to date on all the current market trends for the industry and incorporates any knowledge or technology to Classic to help the company stay competitive.
<p style="text-align:center"><b><font size="4">Brad Davis</font></b></p>

Brad Davis

Vice President of Sales

Brad’s knowledge of the automotive industry allows him to develop and grow our clients businesses through our Classic product line. Brad is able to recognize emerging trends and coordinate new procedures, products and programs to fit the changing automotive landscape.
<p style="text-align:center"><b><font size="4">Traci Gall Eskew</font></b></p>

Traci Gall Eskew

Agency Sales Manager

Traci joined Norman & Company in 2004. Today, as Agency Sales Manager, her primary focus is providing agents with superior support and the tools they need to meet their goal of generating more revenue in the dealers’ F&I Departments.

<p style="text-align:center"><b><font size="4">Melissa Buchan</font></b></p>

Melissa Buchan

New Business Processing and Underwriting Manager

Melissa joined Norman & Company, Inc. in 2006. Melissa ensures all business is processed to underwriter specifications while encompassing new technology to enhance compliance and efficiency.
<p style="text-align:center"><b><font size="4">Tom Smith</font></b></p>

Tom Smith

Claims Director

With 30+ years in the auto industry as a General Motors Master Service Technician, Tom specialized in drivability, electrical, and air conditioning systems, before he transitioned into Claim Management. Utilizing his vast knowledge of the automotive industry, he skillfully manages and supervises claims with precision and expertise.
<p style="text-align:center"><b><font size="4">Randi Hanson</font></b></p>

Randi Hanson

Claims and Auditing Manager

Randi is a seasoned professional in F&I program administration. Having joined Norman & Co in August 2020, with twelve additional years of experience in various roles, Randi brings a wealth of knowledge and expertise to the table. As a retired USN Air Traffic Controller, Randi's thorough approach extends to streamlining processes and procedures in the dynamic realm of GAP waivers, ensuring efficient claims operations in a rapidly evolving industry.

Disclaimer

We do not sell products and programs directly to consumers. Products and programs are sold to consumers through selected franchise and non-franchise dealerships throughout the United States. Products, programs, and options are subject to change without notice.

© Copyright 2022 Norman & Company.