We can send a Claim-in-Progress letter that you have a claim on file. Due to privacy laws we cannot give out any specifics regarding whether or not a benefit is due or how much may be due until the claims process is complete and if a settlement amount has been approved.
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14. What happens if I didn’t have insurance at the time of loss?
If you did not have insurance at the time of loss you will be required to supply an appraisal report from a licensed appraiser to determine whether the vehicle is deemed a total loss along with the police report to show that an incident took place.
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15. How do you determine the value of the loss vehicle if i didn’t have insurance at the time of loss?
If your vehicle is not protected by a primary carrier; the retail or Actual Cash Value (ACV) of the vehicle will be determined by the date of loss, and the loss odometer and by using the value listed in the national or regional guide, such as JD Power National Automobile Dealer Association (NADA). Or, at…
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16. If I pay off my loan after a total loss, now can the gap settlement be sent directly to me?
If a GAP settlement is due and you have paid off your loan to your lender then please provide us with a Paid-In-Full letter from your lender which will authorize us to send payment to you. We will then send it to the address we have on file.
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